IT & Software

ITIL 4 Foundation Certification Exam Questions [2022] *NEW*


ITIL 4 Foundation Certification Exam Questions [2022] *NEW* Prepare for the ITIL 4 Foundation exam! This is the course that will give you the edge. The questions are based on actual exams from previous years, grouped together to give you the best possible preparation for the exam. The tone and tenor of the questions are the same as the real exam, with detailed and extensive explanations. We want you to think of this course as the final pit stop so you can walk across the winning line with absolute confidence and achieve your ITIL 4 Foundation certification! Trust our process, you are in good hands. See for yourself and sign up for the course today. This way you will pass the exam with flying colours.

The topics in this ITIL 4 Foundation course focus on the following areas:

  • Understand the key concepts of service management.
  • Understand how the ITIL guiding principles can help an organisation implement and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain and how they are interrelated
  • Understand the purpose and key concepts of 15 ITIL practices
  • Understand 7 ITIL practices

Each area is given the same importance as in the official exam. You can take as much time as you like for each question. Any questions you do not answer in the time allowed will be marked as incorrect. During the exam, you can skip questions and answer them again later. To pass the exam, you need a minimum score of 65% in the overall exam. We advise our students to retake all our exams until they consistently achieve a score above 85% in each practice test. We also advise our students to read the detailed explanations for all answers, regardless of whether their answers are correct or incorrect.

Example question in this course: Which statement about service desk practice is correct?

A: He liaises with stakeholders at strategic and tactical levels.

B: He performs evaluation and approval of changes.

C: He investigates the root cause of incidents

D: He needs a practical understanding of the business processes

Correct: D

Answer: An important aspect of a good service desk is its practical understanding of the wider organisation, business processes and users.


FULL EXPLANATIONS: Each question is accompanied by a detailed explanation of why each answer is correct

HIGH QUALITY QUESTIONS: We have spared no expense or effort in creating a practical course to ensure you are fully prepared for the ITIL 4 Foundation exam.

RANDOM GENERATED QUESTIONS: Each time you take the test, the questions and answers are randomly selected to ensure you learn, not memorise.

ALWAYS UP TO DATE: Our question set is constantly updated based on feedback from real exam takers. New questions are added regularly to expand our question pool.

ACTIVE Q&A FORUM: In this discussion forum, students post questions and share their recent exam experiences and provide feedback on the topics covered.

MOBILE ACCESS: Study on the go and access all resources from your mobile phone – anytime, anywhere. Download the Udemy app, sign up and you’re ready to go!

SUPPORT: Got questions? Don’t worry, we’ve got your back. Our ITIL 4 Foundation course includes friendly and timely support.

We have a 30-day 100% money-back guarantee. So if you’re not happy with your purchase, we’ll refund your money – no questions asked! I can’t wait to see you in this course! Start now and prepare for the ITIL 4 Foundation exam!

Who this course is for:

  • ITIL® 4 Foundation is suitable for people who need a basic understanding of the ITIL® framework and how to use it to improve the quality of IT service management in an organisation.
  • IT professionals working in an organisation

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