IT & Software

Crack PEGA Decision Consultant 8.7 (PCDC) Certification

Description

Crack PEGA Decision Consultant 8.7 (PCDC) Certification

What is PEGA decisioning consultant?

The Certified Pega Decisioning Consultant certification is for professionals participating in the design and development of a Pega Customer Decision Hub™ solution. This certification ensures you have the skills to apply design principles of Next-Best-Action Designer, Decision Strategies, and Predictive Analytics.

Pega CPDC or PEGA Certified Decision Consultant is a person who works on the development of Pega Customer Decision hub and solutions.

Exam Code: PEGAPCDC87V1

Language: English

Prerequisites: Decisioning Consultant

Exam topics 

Next-Best-Action concepts

  • One-to-one customer engagement
  • Optimize the customer value in the contact center
  • Essentials of always-on outbound
  • Define the starting population

Actions and treatments

  • Define and manage customer actions
  • Present a single offer on the web
  • Define an action for outbound

Engagement policies

  • Define customer engagement policies
  • Create an engagement strategy

Contact policy and volume constraints

  • Avoid overexposure of actions
  • Avoid overexposure of actions on outbound
  • Limit action volume on outbound

AI and Arbitration

  • Action arbitration
  • Action prioritization with AI
  • Prioritize actions with business levers

Channels

  • Real-time containers
  • Create a real-time container
  • Send offer emails
  • Share action details with third-party distributors

Decision strategies

  • Create and understand decision strategies
  • Create engagement strategies using customer credit score
  • Create eligibility rules using customer risk segments

Business agility for 1:1 customer engagement

  • Agility in a customer engagement project
  • Change management process
  • Building your business operations team
  • Life cycle of a change request
  • Change request types
  • Launching a new offer on web
  • Updating existing actions
  • Implementing business changes in revision management

Who this course is for:

  • Anyone who willing to write PCDC 8.7 Certification (PEGAPCDC87V1)

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